Click Sign In at the top of the page and enter the email address associated with your D Billions Kids TV account.

You can sign in using your password or request a secure Sign-In Link to be sent directly to your email, allowing you to access your account without entering a password.

On the Sign In page, choose the option to sign in with a password, then select Set New Password.

Enter the email address associated with your D Billions Kids TV account and follow the instructions sent to your inbox.

You can also use the Sign-In Link option to access your account without entering a password.

Once you are signed in, simply browse the D Billions Kids TV library to discover our shows, episodes, songs, educational videos, compilations, and other family-friendly content included with your subscription.

Videos cannot be downloaded from the website as standalone files.

Offline viewing will be available through the D Billions Kids TV mobile apps. Once this feature is available, selected videos can be saved inside the app for offline viewing, making it easy to enjoy D Billions Kids TV while traveling or when an internet connection is unavailable.

Downloaded videos will remain securely within the D Billions Kids TV app.

Playback quality can be affected by the speed and stability of your internet connection.

If you experience buffering or playback problems, try:

• Checking your internet connection;

• Refreshing the page;

• Closing other applications or devices that may be using your internet connection;

• Using a different supported browser;

• Clearing your browser's cache; or

• Restarting your device or router.

For the best viewing experience, we recommend using a stable high-speed internet connection.

No. Each email address can only be associated with one D Billions Kids TV account.

If you believe you already have an account but cannot remember your login details, please use the password reset or Sign-In Link option on the Sign In page.

Sign in to your D Billions Kids TV account and open your Profile.

Go to Purchases, find your membership, and select the available membership management option.

From there, you can pause or cancel your subscription.

If you cancel, you will continue to have access to D Billions Kids TV until the end of your current paid billing period. Your subscription will not renew after that date.

A payment may be declined for several reasons, including:

• Incorrect card or billing information;

• Insufficient funds;

• Restrictions on online purchases;

• Restrictions on recurring subscription payments; or

• Security controls applied by your bank or card provider.

Please check that your payment information is correct and try again.

If the payment continues to be declined, please contact your bank or card provider for assistance.

Yes. Eligible new subscribers can enjoy a 7-day free trial of D Billions Kids TV.

During your free trial, you can explore the D Billions Kids TV library and experience the service before your paid subscription begins.

If you cancel before the free trial ends, you will not be charged.

If you do not cancel before the end of the trial period, your selected subscription will automatically begin and the applicable subscription fee will be charged to your payment method.

D Billions Kids TV offers a 7-day free trial so you can explore the service before your paid subscription begins.

Once a subscription payment has been charged, payments are generally non-refundable, including for partially used subscription periods.

If you believe you were charged incorrectly, charged more than once, or experienced another billing issue, please contact us at help@dbillions.com and our team will review your request.

Refunds may also be provided where required by applicable law.

If a refund is approved, the time required for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution.

Canceling your subscription stops it from renewing for another billing period.

You will normally continue to have access to D Billions Kids TV until the end of your current paid subscription period.

After that date, your paid subscription access will end and you will not be charged again unless you choose to subscribe again.

If you need help with your account, subscription, payment, or another issue, please contact our support team at:

help@dbillions.com

We will be happy to assist you.